How do I find my product?

To find the products, you’re looking for , you may 1)use the navigation menus on the top, left &Bottom of our website. 2) type a keyword into the SEARCH box. If you have any trouble locating a product , feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

What is your return policy?

The following return policy pertains to Decorsell trees, wreaths, and garlands. We want you to be delighted with your Decorsell purchase. If you are not completely satisfied with your purchase, you may return it within 30 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Fresno Return Center within 30 days after you originally received your order

Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable. Please make sure to return your item to the correct return address listed below to avoid any handling charges.

We are sorry but we cannot accept the following returns:
Returns shipped to us later than 30 days after receipt or after December 25th
Unauthorized returns
Returns on products damaged due to improper care or use
Thank you for your understanding.

Accessories Return Policy
The following return policy pertains to Decorsell ornaments, tree skirts, lighting, tree stands and other accessories. We want you to be delighted with your Decorsell. If you are not completely satisfied with your purchase, you may return it within 10 days after receipt or prior to December 25th (whichever comes first), for a credit, less any applicable shipping and handling charges. Please note to be eligible for a credit, your returned goods must be in our Fresno Return Center within 10 days after you originally received your order.

Please note that you are responsible for all return shipping charges. When applicable, shipping fees charged at time of purchase are not refundable. Please make sure to return your item to the correct return address listed below to avoid any handling charges.

We are sorry but we cannot accept the following returns:
Returns shipped to us later than 10 days after receipt or after December 25th
Unauthorized returns
Returns on products damaged due to improper care or use
Thank you for your understanding.

Can I exchange my item?

If you would like to exchange your purchase for another item you may return your first purchase as outlined in our return policy and order the replacement item separately.

How do I return my item?

Please email Customer Service for more information on returning an item.
How long will it take to receive my credit?
We will try our best to credit you as quickly as possible. All returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.  If your order is marked "Shipped," that means that the order has shipped but that we do not yet have the tracking number(s) for your order (this may take up to 48 hours).

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

How do I create an account or edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

My product is missing parts

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact our customer service for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my credit appear on my account?

 If you decide to return an item according to our return policy we will try our best to credit you as quickly as possible. Please note that all returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

When will my credit appear on my account?

 If you decide to return an item according to our return policy we will try our best to credit you as quickly as possible. Please note that all returns must be inspected by our quality control team. Please allow us up to 30 days after receipt of your return at our return center to inspect your return and apply your credit. Thank you for your understanding.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security..

How do I contact you?

Decorsell is dedicated to providing exceptional customer service.
Please contact us by email at csc@decorsell.com.
Customer Service:
9 am to 10 pm Eastern Time, Monday through Saturday
Sales Department:
Open daily from 9 am to midnight Eastern Time
Customer Feedbackm
Do you have a comment, suggestion, or praise to share? We would love to hear from you are treetalk, Please let us know how we are doing by emailing us at csc@decorsell.com.